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課程介紹

管理者的對(duì)象是“人”，那么管理的核心就是“人”。

基于這一認(rèn)識(shí)，本課程強(qiáng)調(diào)以“人”為本，幫助您系統(tǒng)而全面地認(rèn)識(shí)、應(yīng)對(duì)管理中關(guān)于“人”的各項(xiàng)挑戰(zhàn)。同時(shí)“八項(xiàng)修煉”更加強(qiáng)調(diào)經(jīng)理人的成長(zhǎng)是個(gè)循序漸進(jìn)的、自我完善的過(guò)程，

本課程將充分激發(fā)您自身的領(lǐng)導(dǎo)意識(shí)與潛能，從思維模式到方法技能獲得全方位提升。

參加對(duì)象

* 企業(yè)中、高層管理人員

* 職能部門(mén)經(jīng)理

* 主管與相關(guān)人員

課程大綱

基本概念：八項(xiàng)修煉的課程綜述

* 經(jīng)理人面臨的時(shí)代挑戰(zhàn)

* 理解職場(chǎng)“人”的需求發(fā)展

* 管理“物”還是“人”

* 認(rèn)知八項(xiàng)修煉的循環(huán)系統(tǒng)

1.正向積極——個(gè)人心態(tài)的修煉

* 積極與消極的本質(zhì)差異

* 價(jià)值觀的自我完善

* 提升個(gè)人的“影響力”

* 承擔(dān)責(zé)任的勇氣

* 自信來(lái)自自律

2.目標(biāo)導(dǎo)向——個(gè)人領(lǐng)導(dǎo)的修煉

* 篤定生活與工作的重心

* 愿景與目標(biāo)的威力

* “結(jié)果心態(tài)”替代“任務(wù)心態(tài)”

* 目標(biāo)實(shí)現(xiàn)依賴“人人負(fù)責(zé)的結(jié)果”

* 領(lǐng)導(dǎo)是過(guò)程，而非職務(wù)

3.要事思維，效能管理——自律習(xí)慣的修煉

* 要事思維，知非即舍

* 認(rèn)識(shí)阻礙效能的陷阱

* 建立第二象限時(shí)間管理系統(tǒng)

* 平衡工作與生活

* 掌握相應(yīng)的時(shí)間管理工具

4.雙贏思維，互信互惠——人際關(guān)系的修煉

* 認(rèn)識(shí)人際交往的思維習(xí)慣

* 雙贏品格的特征

* 溝通風(fēng)格測(cè)評(píng)

* 雙贏關(guān)系的推進(jìn)流程

* 雙贏是成熟、有效人際交往的準(zhǔn)則

5.同理之心，知人解己——溝通技巧的修煉

* 溝通的總印象原理

* 溝通的致命假設(shè)

* 非語(yǔ)言暗示的力量

* 溝通分歧的三角模型理論

* 同理心溝通的原則與實(shí)踐

6.團(tuán)隊(duì)管理，協(xié)作共贏—— 團(tuán)隊(duì)創(chuàng)意的修煉

* 不同部門(mén)的立場(chǎng)與利益

* 跨部門(mén)溝通的障礙

* 診斷分歧的實(shí)質(zhì)

* 三大原則解決跨部門(mén)的異議

* 尋求和創(chuàng)造環(huán)境中的支持資源

7.自我完善，循序漸進(jìn)—— 持續(xù)學(xué)習(xí)的修煉

* 職業(yè)生涯成長(zhǎng)的需求

* 自我修煉，逐日更新

8.激勵(lì)他人，釋放潛能—— 教練角色的修煉

* 肯定他人的價(jià)值與潛能

* 勇于建立“互補(bǔ)”的團(tuán)隊(duì)

* 面談的三個(gè)層次

* 成功在系統(tǒng)

Introduction: eight practices overview

* Challenges that managers face nowadays

* Understand the need for development of “people”

* Manage “things “or “people”

* Cognitive circulatory system of eight practice

1. Proactiveness - personal attitude

* The essential differences between positiveness and negativeness

* Self-improvement of values

* Enhance personal circle of influence

* The courage to take responsibility

* Confidence comes from self-discipline

2. Goal-oriented - personal leadership practice

* Assured the focus of life and work

* The power of vision and goals

* Replace the task mentality with the result mentality

* Target fulfillment relies on “everyone is responsible for the results ”

* Leadership is a process, rather than the title

3. Put first things first, performance management - self-discipline practice

* Put first things first, give up unimportant things

* Detect traps that hinder efficiency

* Create a time management system of second quadrant

* Work-life balance

* Master time management tools

4. Win-win thinking, mutual trust and reciprocity - interpersonal practice

* Recognize interpersonal thinking habits

* The characteristics of win-win

* Communication style assessment

* Progression of win-win relationship processes

* Win-win is norms of a mature and effective interpersonal relations

5. Empathy, appreciation - practicing communication skills

* The general impression principle in communication

* Fatal assumption in communication

* The power of non-verbal cues

* Triangular model theory of communication differences

* The principles and practices of empathy in communication

6. Team management, collaboration to win-win - the team creation practice

* Positions and interests of different sectors

* Cross-functional communication barriers

* Diagnose real differences

* Three principles to solve cross-functional disagreements

* Seek and create supportive resources in an environment

7. Progressive self-improvement - continuous learning practice

* Demand for career growth

* Self-discipline, daily updates

8. Inspire others to release their potential - coaching roles practice

* Affirm the value and potential of others

* The courage to establish a “complementary” team

* Three-level interview

* Success by system

專家老師

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