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課程意義：

美國項(xiàng)目管理協(xié)會PMI要求項(xiàng)目經(jīng)理在項(xiàng)目中花70~90%的時(shí)間用于溝通，可見溝通在項(xiàng)目管理中的重要性。

然而，也有數(shù)據(jù)表明，至少80%的項(xiàng)目經(jīng)理都存在溝通方面的問題，由于溝通不暢導(dǎo)致項(xiàng)目延期、費(fèi)用超支、質(zhì)量不符客戶要求的項(xiàng)目數(shù)不勝數(shù)。

因此，每位項(xiàng)目管理人員都非常有必要全面掌握項(xiàng)目中的溝通管理方法和技巧。

培訓(xùn)受眾:

從事項(xiàng)目的項(xiàng)目成員；項(xiàng)目經(jīng)理；項(xiàng)目主管

課程大綱:

一、項(xiàng)目經(jīng)理必備的溝通技巧

1.識別溝通的誤區(qū)，跨越溝通的障礙

2.有效的表達(dá)

3.有效的聆聽

4.加強(qiáng)對別人的理解

5.有效的談判和說服技巧

二、在項(xiàng)目中實(shí)現(xiàn)有效溝通

1.多種溝通渠道的綜合應(yīng)用

* 項(xiàng)目報(bào)告

* 項(xiàng)目情況回顧檢查會

* 用圖表清晰反應(yīng)項(xiàng)目進(jìn)程和狀況

2.項(xiàng)目中的溝通管理

* 項(xiàng)目干系人分析

- 項(xiàng)目干系人識別地圖

- 項(xiàng)目干系人分析矩陣

- 項(xiàng)目干系人溝通策略

- 項(xiàng)目干系人分析與風(fēng)險(xiǎn)管理和溝通管理的有效結(jié)合

3.項(xiàng)目中的溝通管理計(jì)劃

*項(xiàng)目溝通與日常工作溝通的聯(lián)系與區(qū)別

*項(xiàng)目溝通管理的目標(biāo)和過程

* 項(xiàng)目溝通管理計(jì)劃的內(nèi)容

4.有效解決沖突，形成良好的協(xié)作關(guān)系

* 沖突的來源

* 解決沖突的有效方法

* 如何在項(xiàng)目環(huán)境中形成良好的合作氛圍

Outline:

I. The key communication skills for project managers

1. Identifying and overcoming the obstacles in interpersonal communication

2. Effective presentation skills

3. Effective listening skills

4. How to understand others better

5. Effective negotiation and influencing skills

II. Effective communication in project environments

1. Integrated application of various communication channels

* Project reporting

* Project progress review meeting

* Reflecting project status via various charts

2. Managing communication in projects

* Project stakeholder analysis

- Mapping out project stakeholders

- Stakeholder analysis matrix

- The communication strategy for various stakeholders in a

project

- How to combine the stakeholders analysis with the

communication and risk management in projects

3. Project communication management plan

* The difference and common points between the daily

communication and communication in projects

* The objective and process of project communication

management

* The content of a project communication plan

4. Resolving conflicts in projects

* The main causes of conflicts in projects

* The various means to deal with conflicts

* How to build the cooperative culture in project environment

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在線報(bào)名：全面提升項(xiàng)目經(jīng)理的溝通能力(北京)